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Section IV - Complaint Policy/Hotline
OPTIONS FOR YOUTH is committed to providing students with a positive educational experience and has established two programs through which parents can express school-related concerns. The first is a "Complaint Policy" to be followed should a concern about either an OFY employee or instructional materials need to be investigated. A copy of the policy is available at each Academic Recovery center and can be obtained either by phone or direct contact with a center staff member or corporate administrator.
In addition to the "Complaint Policy", OFY understands there may be times when parents might feel uncomfortable discussing certain school-related concerns directly with a school employee. As a result, OFY has arranged with a highly respected consulting firm to provide a toll-free We Want to Know HOTLINE ® to give parents the opportunity to speak with an independent third party. Some of the topics the HOTLINE staff is prepared to handle are:
Trained, bilingual HOTLINE staff will listen objectively, ask questions and gather information. Within two school days of the call, a confidential report will be sent to the Director of Human Resources for OFY. Based on the information provided by the parents, a complete and comprehensive review of the matter will be conducted. The information will be held in confidence to the maximum extent possible. Parents may choose to give their names or not, however, if they don't, there may be limitations to OFY's ability to resolve the matter. Based on the results of the review, appropriate corrective action will be taken. Parents and students will not be negatively affected by any disclosure of information to the HOTLINE staff.
With the exception of holidays, the HOTLINE is open Monday through Friday from 7:00 AM to 7:00 PM (Pacific Time) with 24-hour voice-mail monitoring. The We Want to Know HOTLINE ® number is: 800-990-8384. | |